FAQ
Why Buy From stoneandsilverjewellery.co.uk?
Firstly, stoneandsilverjewellery.co.uk gives you:-
- Unique jewellery
- Appealing designs
- Fantastic prices
- No minimum order
- A choice of delivery options
- Secure payment using Protx
- Eeach product is quality assured before it is sent out to you
Secondly, we aim for total quality and satisfaction. If you are not happy with your purchase you may return it within 14 days as long as the item has not been worn and there are no signs of use or indeed misuse. See the returns policy in our Terms and Conditions page.
And finally, we are very confident that we will meet your expectations and that you will be delighted with your purchase - after all we want you to come back and buy from us again.Why Sterling Silver?
The beauty of sterling silver is that there is a piece that will suit pretty much everybody's budget. You can go for the small discreet pendants that will complement nearly every outfit, or splash out a bit more and go for something that will really uplift an evening dress or party wear. If you go for something big around your neck, keep the earrings to a minimum and vice versa.
How do I order a product from the stoneandsilverjewellery.co.uk website?
Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as your request is not confirmed until you enter payment details.
Is the payment secure?
Yes. All credit card details are processed using the Protx secure transaction system, and undergo further in house scrutiny. Details are not stored on the Internet or on any of our own computers.
By using this method of payment our customers can relax, knowing that they can shop in confidence, because the very latest in internet credit card security is in place. You can tell if the page you enter your card details is secure because there will normally be a small padlock symbol in the bottom right hand corner of your browser window.
Your card details will be approved or declined on the spot, so you will not be left wondering whether your order has been accepted. A confirmation email will be sent to you to confirm how much your card has been debited.
Can you supply your chains in different lengths?
Yes, many chains (say for the pendants) can be obtained in different lengths to those shown. However, it may take 4-6 weeks. If you would like a chain length which is different to those shown, please email us with any specific requests at enquiries@stoneandsilverjewellery.co.uk and we will be glad to see if we can meet your needs.
Do you send out your jewellery in presentation boxes?
Our jewellery will come in a presentation box only on your request and extra cost. All our items are sent through the post in suitable protective packaging.
How do I remove or change the number of products in my shopping basket?
To remove items from your shopping basket, simply click the 'Clear Order? button at the checkout.
How do I know if an item is out of stock ?
Our policy is that when we go out of stock of a certain item, we will either
a) remove it from the web site if it is going to be some weeks before we have that item again or
b) state "out of stock" or 0 in the product description if we think that the item will be back in stock within few weeks.
Can you let me know when you get an item back in stock?
Yes, no problem. Just contact us and let us know which item you're waiting for and we'll email you when it comes back into stock. Click here to send us an email, describe the item (a product number from previous purchases would help) and we will contact you when the item is available.
Do you have a privacy policy?
Yes. Stoneandsilverjewellery.co.uk is committed to safeguarding the privacy of our users while providing the highest possible quality of service.
How do I know I'm getting the best possible price?
We strive to source from our suppliers the best quality jewellery at the best value available. Because we have lower overheads being an Internet based company, we can offer our product at highly competitive prices. Just have a look at our prices.
What payment options do you have?
We provide one method of payment - credit card. Using our web and checkout facility this method is fast and means we can get the items to you quickly.
Can you display the prices in my currency?
The prices on the website are displayed in British Pounds Sterling, Euro and US Dollar.
What are your delivery costs?
See our delivery page for options, pricing and conditions
Where can you deliver to?
We can deliver to anywhere, our major regions are: United Kingdom , Europe, Asia or America .
When will my order arrive?
Delivery times vary according to the product ordered and stock availability, however, we generally aim for same day or next day despatch depending on when you make the order and when we receive the payment. More details on delivery times are on the delivery page
What if I don't like my jewellery when it arrives?
Our returns policy enables you to return any jewellery within 14 days of receiving it. Pease see our full Returns policy on our Terms and Conditions page.
Can you send me a catalogue?
We supply via the internet and all our products are available to view on our website. So to keep our prices low for you we do not provide a catalogue - however, if you need more detail about any of our jewellery, please contact us.
How should I clean my jewellery?
It's advisable to keep your jewellery wrapped in tissue paper or similar to prevent items scratching other items and to prevent to having to unravel the chains every time you want to wear a necklace! Silver jewellery should be cleaned with a soft cloth - preferable a silver cleaning cloth that removes the tarnish that occurs when silver is exposed to light.
What do I do if I have a complaint?
You may contact us by email, detailing the nature of the complaint and what you would expect from us in order to resolve the complaint satisfactorily. We would normally expect to fully resolve the complaint within 2 weeks of the initial contact.